Business System Consultation Center - Our Business System ColumnVol.32 2013.07.01 Takahashi Minoru

Cases where it's correct to accept that a system implementation increases employee workload

Thank you for your interest and continued support.
This is Takahashi from the Marketing Plan Research Laboratory.


After a system is implemented, we sometimes receive complaints from employees at the companies using the system
that “their workload has increased (compared to before the system was introduced).”
In most cases, this is not a problem with the system itself,
but rather a failure on our part—specifically, a lack of communication (or insufficient notification) prior to implementation.


A system is not just about “making work easier.”
A system offers
both the effect of making work easier (labor savings and increased efficiency)
the effect of making work more difficult.


Making work easier means
"digitizing administrative tasks you used to do manually,"
・Instead of writing by hand in multiple places, you only need to enter the information in one place
• Instead of circulating documents in a paper box, you can simply send them via email
and so on


Work becomes more difficult when
"Taking on new management tasks that no one has done before"
・Managing inventory with precise numbers instead of rough estimates
・Recording material ratios numerically instead of relying on intuition
・Recording previously undisclosed work tips in daily reports
and so on


These are all key elements of the system and also what makes it so appealing.
We hope you find this helpful.


That's all, Thank you for reading.

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