Business System Consultation Center - Our Business System ColumnVol.25 2013.01.01 Takahashi Minoru

The importance of having employees keep daily work logs

Thank you for your interest and continued support.
This is Takahashi from the Marketing Plan Research Laboratory.


“I’m trying to figure out how to train new employees, but I can’t seem to come up with an answer. Do you have any good ideas?”
We often receive inquiries like this.
We always recommend, “Have your employees keep daily work logs.”


Of course, we are not professionals in employee training.
The same goes for company presidents. It’s likely the same for employees as well.
Everyone is doing their best just to survive, clinging to whatever food is right in front of them (securing clients).
Only large corporations with ample resources can really succeed at systematic employee training.


That said,
we can’t afford to hire training professionals (they’re hard to find, and even if we did, they’re too expensive)
and they don’t want to send employees to training as much as possible (because, despite the high cost, everyone forgets it quickly and it doesn’t become a habit).


So what can be done?
Our answer to that is the “Daily Work Report System.”
Daily work reports must not be kept in a notebook (with pen and paper).
They must be in electronic format.


Here’s how it works:
① Implement the Daily Work Report System and ensure that every employee can access it
② Have employees enter the details of their work every day
③ Perform a full-text search of the daily work reports as needed


Step 3 above serves as a powerful training tool.
A daily work report system is like a time machine that allows you to trace the history and insights of customer interactions later on.
While the inevitable rise in indirect labor costs and the fact that the system’s quality depends on its operation (the accuracy and volume of data entered) are drawbacks,
it can still be leveraged as a powerful information-sharing tool for employee training.


That's all, Thank you for reading.

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